Participant Experience Facilitator

Purpose of the role

The Participant Experience Facilitator supports individuals participating in CanAssist programs by providing person-centered, strengths-based facilitation across their journey. This role ensures participants experience continuity, respect, and practical support as they build skills, explore career pathways, and transition into inclusive work, educational environments.

Working closely with program teams, employers, and partners, the Participant Experience Facilitator delivers workshops, facilitates job placements, and provides individualized coaching grounded in accessibility, dignity, and empowerment. Approximately 80% of this role focuses on direct participant support within employment programs, while 20% contributes to cross-pillar initiatives that integrate Employment, Education, and Health & Wellbeing through new pilots, learning initiatives, and systems improvements.

Key logistical information

Contract type: Up to 12-month term

Location: Victoria, BC & hybrid

Deadline: February 19th, 2026

Salary range (1 FTE): $51,000 – $60,000 CAD

What does the Participant Experience Facilitator do?

Participant Support & Coaching (core focus, ~80%)

• Provide ongoing, person-centered coaching to participants throughout all stages of the program.
• Support participants with resume development, interview preparation, workplace communication, and accommodation requests.
• Build trusting relationships through compassionate listening, encouragement, and consistent follow-up.
• Support participant transitions into and between employment opportunities.

Workshops & career development

• Co-develop, refine, and deliver career development and employment readiness workshops for individuals and groups.
• Facilitate sessions in both in-person and virtual formats, adapting content to diverse learning needs.
• Apply inclusive facilitation practices that support confidence, skill-building, and self-advocacy.

Job placement & on-the-job support

• Assist participants in identifying employment goals aligned with their interests and strengths.
• Support job placement activities, including employer coordination and on-site or virtual job coaching.
• Provide practical, individualized support during work experiences to support onboarding and ongoing workplace participation.

Accessibility & inclusive practice

• Review physical, digital, and socio-cultural environments and practices to identify and address barriers to accessibility and inclusion.
• Support the use of assistive technology and tools in collaboration with assistive technology staff.
• Advocate for participant needs while supporting autonomy and informed choice.

Employer engagement (collaborative)

• Contribute to employer relationships through communication, feedback, and on-site support.
• Share insights from participant experiences to inform employer practices and curriculum development.
• Support consistent, inclusive messaging in collaboration with employer engagement staff.

Cross-pillar initiatives & innovation (dedicated focus, ~20%)

• Participate in the design and delivery of new initiatives that connect employment with education, health, and wellbeing supports.
• Contribute frontline insights to pilots, working groups, or learning initiatives across pillars.
• Support testing and refinement of new tools, approaches, or service models.

Administration & documentation

• Maintain accurate participant records, case notes, and data in accordance with privacy and accountability standards.
• Track participation, progress, and outcomes to support reporting and program evaluation.
• Maintain regular communication with participants and program staff to ensure continuity of care.

Decision-making & judgment

• Apply established policies, accessibility standards, and confidentiality practices consistently.
• Use sound judgment to respond to participant needs and workplace challenges.
• Escalate complex, urgent, or sensitive situations appropriately.

What makes a Participant Experience Facilitator great at CanAssist?

Team leadership & positive workplace culture

• Contribute to a respectful, inclusive, and psychologically safe environment.
• Communicate clearly and collaboratively with colleagues and partners.
• Model accountability, reliability, and reflective practice.

Driving learning & adaptability

• Adapt coaching approaches to meet diverse needs and evolving program models.
• Reflect on participant experiences to inform continuous improvement.
• Embrace learning and feedback as part of professional practice.

Acting with integrity & respect

• Uphold participant dignity, autonomy, and informed choice.
• Maintain confidentiality and ethical boundaries at all times.
• Ensure interactions reflect CanAssist’s commitment to equity and inclusion.

Building organizational impact

• Strengthen participant confidence, skills, and employment outcomes.
• Contribute to improved service models and participant experience across programs.
• Support CanAssist’s reputation as an accessible, compassionate, and effective organization.

Education & Experience

Required

• Bachelor’s degree in Social Work, Psychology, Child and Youth Care, Education, Disability Studies, Social Sciences, or equivalent experience.
• Minimum of two years’ experience supporting individuals with disabilities or in employment support roles.
• Experience facilitating workshops or group sessions.
• Strong organizational, communication, and time-management skills.
• Ability to work independently and collaboratively in both in-person and virtual settings.

Assets

• Experience in community engagement or employer collaboration.
• Experience developing or adapting training materials.
• Knowledge of Universal Design for Learning, trauma-informed practice, and peer support.
• Flexibility to work occasional evenings or weekends as required.

About CanAssist

Our mission is to address unmet needs of people, particularly those with disabilities, by advancing inclusion and accessibility provincially, nationally, and internationally.

CanAssist is an equal opportunity employer and is committed to fostering an inclusive workplace. We encourage applications from individuals of diverse backgrounds and experiences.

CanAssist’s core behavioural skills

Adaptability & learning agility

• Stay comfortable when information is incomplete or evolving
• Adjust priorities as funding, roles, or timelines shift
• Learn and experiment along the way, rather than waiting for perfect conditions

Emotional & self-awareness

• Notice and manage emotions and recognize the impact of your actions
• Distinguish between facts, assumptions, and reactions
• Stay grounded and respectful

Collective accountability

• Take responsibility beyond narrow job descriptions
• Own challenges, not just assigned tasks
• Ask “what does the system need right now?” alongside “what’s my role here?”

Clear, respectful communication

• Speak plainly and directly, without defensiveness
• Surface risks and concerns early
• Ask clarifying questions rather than making assumptions about intent

Collaboration over competition

• Share information openly and generously
• Co-design solutions across roles and disciplines
• Value contribution and insight over title or hierarchy

Judgment & prioritization

• Distinguish between what’s urgent and what’s truly important
• Let go of lower-impact work without guilt
• Make thoughtful trade-offs aligned with mission and strategy

Values-based decision making

• Align day-to-day actions with organizational values
• Speak up when something undermines equity, inclusion, trust, or belonging
• Hold the mission steady while remaining flexible in how we get there

Resilience with realism

• Stay engaged without minimizing challenges
• Hold hope and honesty at the same time
• Know when to push forward and when to pause or recalibrate

Trust-building behaviour

• Follow through on commitments or communicate early when that’s not possible
• Be transparent about limits and constraints
• Assume good intent while setting clear boundaries
• Be open to feedback and learning

Care for self and others

• Respect personal and collective capacity limits
• Encourage rest, flexibility, and long-term wellbeing
• Name when the pace or expectations are no longer viable and adjust together

Additional Information

• A criminal and vulnerable sector background check is required from all employees.
• Applicants must have legal authorization to work in Canada.

Equity and Diversity Statement

UVic is committed to upholding the values of equity, diversity, and inclusion in our living, learning and work environments. In pursuit of our values, we seek members who will work respectfully and constructively with differences and across levels of power. We actively encourage applications from members of groups experiencing barriers to equity.

Read our full equity statement.

Accessibility Statement

If you anticipate needing accommodations for any part of the application and hiring process contact: carolinacortes@uvic.ca. Any personal information provided will be maintained in confidence.

How to Apply

Please send your application, cover letter and resume, in one single PDF file to carolinacortes@uvic.ca. Please use the following subject line when applying: Job application for CanAssist - [Position Title]

Territory Acknowledgement

We acknowledge and respect the Lək̓ʷəŋən (Songhees and Xʷsepsəm/Esquimalt) Peoples on whose territory the university stands, and the Lək̓ʷəŋən and WSÁNEĆ Peoples whose historical relationships with the land continue to this day.