CanAssist, a community-based organization, with the support of the Ministry of Social Development and Poverty Reduction, in partnership with the Government of Canada, created a tailored reading assistive device for Colin, a barista at Coco Cafe. This technology enables him to prepare orders independently and contribute confidently to the cafe’s daily operations. This simple and efficient technology converts printed text into audio orders, improving job performance, reducing reliance on other staff, and enhancing customer support. Colin and other team members can now scan tickets, hear the order through a wireless headset, and prepare orders accurately.
With support from Coco Cafe’s Executive Director Marc Taschereau and his job coach, Colin reached out to CanAssist’s technology team, which provides amongst other initiatives, customized assistive devices to support employment goals. CanAssist, with their person-centered approach, collaborated with Colin and Coco Cafe’s team to develop a tailored solution that fits Colin’s work environment.
On October 24, the team at Coco Cafe will receive a proclamation from the Minister of Social Development and Poverty Reduction, the Honorable Sheila Malcolmson, for their ongoing commitment to accessibility and inclusion in the workplace.
CanAssist at the University of Victoria is dedicated to address unmet needs by advancing accessibility and inclusion across British Columbia, Canada, and internationally. They drive impact through three pillars: Employment, Education, and Health & Wellbeing; and co-develop solutions guided by lived experience and systems thinking. This model bridges community-led research, technology, and consulting in physical, digital, and socio-cultural environments. They believe disability and inclusion are a catalyst for innovation, economic growth, and stronger, more equitable communities.
Coco Cafe, operated by Cedar Opportunities Cooperative (COCO) BC Society, is a mission-driven social enterprise, founded by Trish and Dan Johnston and located in Cedar BC, just south of Nanaimo, that creates employment, training, and social connection for adults with developmental disabilities. The cafe combines COCO College, catering, COCO-to-Go services, and a branded retail line, delivering thousands of supported employment hours annually. Under Marc’s leadership, Coco Cafe centers dignity, skill development, and long-term employment pathways, adapting roles and support so employees like Colin can identify barriers, access assistive solutions, and contribute meaningfully to the business and community.
"I’ve been able to read specialty drink orders without help. I’m glad this device was made for me and has been a huge help. The device has allowed me to be able to read the ticket orders all by myself. That feels pretty good!"
"At CanAssist, we create innovative, customized solutions that remove barriers and open opportunities across our three pillars: Employment, Education, and Health & Wellbeing. When no market option exists, we design practical ways for people to participate fully in their communities. By centering individuals like Colin in our process, we ensure every solution truly meets their needs. Colin’s success reflects what CanAssist stands for; empowering people to work, learn, and live with greater independence and inclusion."
“There is so much untapped potential in our communities. We just need to adjust our approach and see people's unique talents. We can then help each individual discover their own capabilities. Initiatives like CanAssist and their unique approach to removing barriers, can help us bridge that gap and improve the quality of life for so many individuals in our communities.”
"People say they feel better — and are better off — when they have a job and community connections. Colin’s work at Coco Cafe shows how inclusive employment and assistive technology help. Thanks to CanAssist for breaking down barriers!”
Carolina G. Cortés, Executive Director
250-721-7123
carolinacortes@uvic.ca
Marc Taschereau, Executive Director
250-323-2223
info@cococafe.ca
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